Return and Refund Policy

At Trappy Exotic Cookies, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we have specific guidelines regarding returns and refunds. Please read our policy below:

1. Return Eligibility

Due to health and safety regulations, we cannot accept returns on any opened or consumed products. If you receive a damaged or incorrect item, please contact us within 7 days of delivery for assistance.

2. Damaged or Incorrect Items

If your order arrives damaged or if we sent you the wrong product, please take a photo of the item and email it to our customer service team at contact@trappyexoticcookies.com. We will review your request and, if approved, offer you a replacement or a full refund.

3. Refund Process

Refunds will be processed within 5-7 business days after your request has been approved. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the funds to reflect in your account, depending on your bank’s processing times.

4. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed before your order has been shipped. Once the order is in transit, we cannot guarantee a cancellation.

5. Exchanges

We do not offer direct exchanges for products. If you would like a different item, please return the original product according to our return policy and place a new order.

6. Customer Service

If you have any questions or concerns regarding our return and refund policy, please feel free to reach out to our customer service team. We are here to help and ensure your experience with Trappy Exotic Cookies is a positive one!

Thank you for choosing Trappy Exotic Cookies! We appreciate your understanding and support as we continue to provide you with delicious cannabis-infused treats.